Refund policy

At Black Sheep Perennials, your satisfaction with our live plant products is our top priority. We strive to ensure that you receive high-quality plants that meet your expectations. Please review our replacement and refund policy carefully:

  1. Satisfaction Guarantee: We offer a 7-day satisfaction guarantee on all live plant purchases. If you are not satisfied with your order within this timeframe, you may be eligible for a replacement or refund.
  2. Eligibility for Replacement or Refund: To qualify for a replacement or refund under our satisfaction guarantee, the following conditions must be met:
  • Your request for a replacement or refund must be made within 7 days of receiving the product.
  • The live plants must be in their original condition and packaging.
  • Proof of purchase is required.
  1. Picture Requirement: Before processing any refunds or replacements, we require clear pictures of the product(s) in question. These pictures help us assess the condition of the plants and determine the appropriate course of action.
  2. Replacement Process: If you wish to request a replacement, please contact us at info@blacksheepperennialz.ca within the 7-day timeframe, providing your order details and attaching pictures of the product(s) in question. We will guide you through the replacement process and provide further instructions.
  3. Refund Process: Once we receive and inspect the returned items and accompanying pictures, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within a certain number of days, depending on your card issuer's policies.
  4. Contact Us: For any concerns or inquiries regarding replacements and refunds, please reach out to us at info@blacksheepperennials.com. ย We are committed to ensuring a satisfactory resolution and providing assistance as needed.

Please Note:

  • Pictures of the product(s) are required prior to processing any refunds or replacements.
  • We reserve the right to refuse replacements or refunds if the conditions outlined above are not met.
  • This replacement and refund policy is subject to change without prior notice. Any updates or revisions will be communicated through our website.

Thank you for choosing Black Sheep Perennials. We appreciate your trust in our products and are dedicated to providing you with exceptional customer service.